Last updated: November 5, 2026
1. Introduction
Shenzhen Epsivo Technology Co., Ltd. (“EPSIVO”, “we”, “us” or “our”) respects the privacy of visitors, prospective customers, customers and business partners. This Privacy Policy describes how personal information is collected, used, disclosed and protected when you visit our website, ask about our variable frequency drives (VFDs) and related products, request a quotation, download available materials or communicate with us.
This Policy applies to personal information processed through this website and associated business inquiries. It does not replace any separate privacy notice that may apply to other services or employment-related activities.
2. Information We Collect
2.1 Information you provide
When you use the website inquiry form, you provide your name and business email address, select a product or series, describe your application, and write a message. Name, email, product or series, application, and message fields are required. Company name and telephone number are optional. The current form does not provide a country, region, or file attachment field.
The exact information collected depends on the fields available in the relevant form. Fields that are not present on the actual website should not be represented as mandatory.
2.2 Information generated when you use the website
Depending on the technical configuration of the website, our systems or service providers may process information such as IP address, browser and device type, requested pages, access time, referring URLs, security logs, and cookie or similar technology identifiers.
Our separate Cookie Policy explains the use of cookies and comparable technologies.
2.3 Information from communications
If you communicate with us by email, telephone or another business channel, we may retain the information needed to respond to your request and maintain the related business correspondence.
3. Purposes of Processing
We process relevant personal information to:
- Answer product inquiries and quotation requests;
- Discuss technical requirements and suitable product configurations;
- Communicate about requested products, documentation and business arrangements;
- Provide customer support and respond to service requests;
- Operate, maintain and secure the website, including preventing spam or misuse;
- Keep appropriate business records and comply with applicable legal requirements.
If we introduce optional marketing or analytics activities involving personal information, we will provide the information and choices required by applicable law before using your information for those purposes.
4. Legal Bases, Where Applicable
Where applicable data protection law requires a legal basis, the basis depends on the activity. It may include steps taken at your request before entering into a contract, performance of a contract, our legitimate interests in responding to business inquiries and securing the website, compliance with legal obligations, or your consent where required.
Consent is not assumed merely because you visit the website. Where we rely on consent, you may withdraw it in accordance with applicable law, without affecting processing already lawfully undertaken.
5. Sharing and Service Providers
Authorized EPSIVO personnel may access information when necessary to respond to inquiries and administer business communications. We may also use service providers to support website hosting, form delivery, business email, security and other functions that are actually enabled on the site.
We limit disclosure to what is appropriate for the relevant purpose, subject to applicable law and any necessary contractual or technical safeguards. We may also disclose information where legally required or necessary to protect lawful rights.
Website inquiry submissions are stored in the WordPress site using Elementor form-submission storage. The form is configured to send a notification to overseas@szepsivo.com. The pages also request font files from Google Fonts through fonts.googleapis.com and fonts.gstatic.com. A browser must contact those Google domains to load the fonts, which may disclose ordinary request information such as the visitor’s IP address and browser details.
6. International Processing and Transfers
EPSIVO is based in China and communicates with business contacts in different countries and regions. Depending on the actual hosting and service arrangements, information may be accessed or processed outside the country or region in which it was collected. We will observe applicable rules on international processing and transfers, including safeguards where required.
7. Retention
We keep personal information for no longer than reasonably necessary for the purposes described above, taking into account the nature of the inquiry, ongoing business communications, contractual needs and applicable legal requirements. Information that is no longer required will be handled according to the relevant retention and deletion procedures.
8. Security
We use reasonable organizational and technical measures designed to protect personal information against unauthorized access, alteration, accidental loss or disclosure. The measures appropriate to a particular system depend on the nature of the information and the services involved. No website or method of electronic storage can guarantee absolute security.
9. Your Choices and Privacy Rights
Subject to applicable law, you may be entitled to request access to, correction or deletion of personal information, restriction of or objection to processing, portability, or withdrawal of consent. You may also have the right to complain to an appropriate data protection authority.
To make a privacy-related request, please contact us using the details in Section 13. We may need to verify the request before responding, where permitted by law.
10. Cookies and Similar Technologies
Some website features may use cookies or similar storage technologies. Details of the technologies actually used, their purposes and the choices available to visitors are described in our Cookie Policy.
11. Third-Party Websites
Our website may contain links to independent third-party websites. We do not control their privacy practices. You should review the privacy information provided by those third parties when visiting their websites.
12. Children’s Privacy
This website is intended for business and professional users and is not designed for children. If you believe a child has supplied personal information through this website, please contact us so that the matter can be reviewed.
13. Contact Us
Shenzhen Epsivo Technology Co., Ltd. (EPSIVO) Business contact address: Room 701, Building 3, No. 68 Xingzhou Road, Shatian Town, Dongguan City, Guangdong Province, China Email: overseas@szepsivo.com Phone: +86 769 88860169
Please use the subject line Privacy Inquiry when contacting us by email about personal information.
14. Updates to This Policy
We may revise this Privacy Policy when our website, business processes or applicable requirements change. The current version will be published on this page with an updated date. Material changes will be communicated where required by applicable law.