EPSIVO Support
After-sales Service
Warranty appendices differ by series manual; confirm commercial terms with EPSIVO when needed.
Warranty
- ES210 / ES230 / ES530 manuals: free warranty on the drive for 18 months from factory date (body barcode).
- ES300 / ES500 manuals: 12 months from the date of purchase.
- Typical exclusions include misuse, unauthorized modification, out-of-spec use, drop or transport damage, corrosive environments, natural disasters or abnormal voltage, and a removed or mismatched nameplate or serial number.
- For a claim, provide model, barcode/SN, fault details, and photos; fill the Product Warranty Card when required by that series.
Repair process
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Contact EPSIVO overseas support with model, SN/barcode, fault code, and photos.
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Follow the service team’s instructions for diagnosis, shipment, or on-site checks via your agent.
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Confirm the repair plan, spare parts, and return arrangements before sending hardware.
Contact support
For after-sales support, contact the overseas team: